Office Manager / Customer Service Manager

Job Description
Want to work for a growing and energetic local business? Want to be a part of an exciting and growing brand? My Cookie Fix, the fastest growing local name in cookies, is looking for an energetic, organized, and outgoing person to become our newest office and customer service manager.
We are a fast-paced, growing new company that prides ourselves on creating the best line of gourmet cookies around. We manufacture and distribute cookies to over 300 stores in Utah, Idaho, and Wyoming, and work directly with convenience and grocery stores to deliver the finest cookies available. Our office manager works directly with our customers over the phone and through email, coordinates various duties with our bakery and drivers, and is crucial in strengthening our relationships with our retailers and vendors. You will get yo know all of our great customers and help them grow their business as well as ours!
Office manager will work daily from 8-4:30 at our office in Magna, UT.
Responsibilities
CIUSTOMER SERVICE:
Inbound cookie order calls - You will be the voice of My Cookie Fix, working with our retail stores to take their product orders, address their needs, and provide customer service.
Outbound customer calls- You will routinely reach out to our customers to help them with their orders, product concerns, and address their needs
ADMINISTRATIVE DUTIES:
Coordination between bakery and delivery drivers- You will help to keep everyone on the same page
Various Office Tasks- Document filing, ordering supplies, creating simple flyers, printing documents, etc
Invoicing- You will use a simple version of Quick Books to create customer invoices for each order and coordinate deliveries with our drivers
Billing- You will perform various billing and payment collection tasks with customers
Qualifications
Must be personable, outgoing, and friendly
Must enjoy customer service over the phone
High School Degree
Experience with Excel and Word
Good grammar and typing skills
Good email communication skills
Must be highly organized

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