IT Operations Technician I

Job: IT Operations Technician?
Location: Salt Lake City, UT?
Type: 6 Month Contract?
Industry: Telecom?
Job Description:
Work in a fast paced Repair Center environment serving large business and government clients.
? Work with high capacity, high bandwidth services in support of Fortune 500 customers
? Perform Call Center Call Handling functions during your shift
? Process customer trouble reports in a timely and efficient manner
? Investigate automatically generated alarm tickets in a timely and efficient manner
? Work with customers to keep them informed of the status of their trouble ticket
? Manage and coordinate work efforts by interfacing with internal and external work groups engaged in those repair efforts to ensure customer repair commitments are met
? Reviews and interpret circuit engineering documents and other technical documents and methods of procedures
Basic Qualifications:
Top consideration will be given to candidates who are currently, or have recently performed remote circuit testing of telecommunications circuits ranging from DS3 to DWDM including Sonet (OCO3/OC12/OC-48/OC192), Ethernet, and Dense Wave Division Multiplexing services. Outstanding technical and customer service skills are required for this position.
? Knowledge of and experience with Sonet technologies
? Knowledge of and experience in Carrier Ethernet
? Knowledge of and experience with Dense Wave Division Multiplexing systems
? Knowledge of and experience with TDM systems
? Excellent administrative and record keeping abilities
? Strong problem solving skills
Typical Work Hours: Hours of operation are 24 X 7 X 365. Must be willing to work any shift including nights, weekends and holidays. Must be able to work overtime hours as determined by business need.
Kyle Brigham?
Technical Recruiter?
Ascent Services Group

Company Description:

About Ascent:

Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent's fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.

If you are ready to propel your career to new heights†read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

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